Return Policy
📦 Pinnacle Luxuries Return & Exchange Policy
Use Our Return Portal to Instantly Start a Return or Exchange
👉 https://www.pinnacleluxuries.com/a/service
Please do not email us to start a return or exchange. Our self-service portal gives you immediate access to all available options.
All you need is your 6-digit order number and the email address used at checkout.
✅ Return & Exchange Eligibility
We accept returns within 30 days of delivery for most items. To qualify:
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Items must be unused, unworn, and in original condition
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Returned in original packaging
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Free from visible wear or alterations
❗ Final Sale, Clearance, or Discounted items are eligible for store credit only.
⚠️ Do not return any item without using the portal and receiving approval first.
🔄 Available Resolutions Through Our Return Portal
🧾 Return Options
Customers can choose from the following:
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Keep the Item – Receive Full Store Credit
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No return required
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Get a store credit gift card for the full amount
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Fastest and most convenient resolution
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Return the Item – Receive 15% Bonus Store Credit
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Ship the item back
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Get 100% of your purchase + 15% bonus as a store credit
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Ideal if you're planning to shop with us again
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Return the Item – Refund to Original Payment Method
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Ship the item back
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15% restocking fee applies (you receive 85% refund)
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Refund will be issued to your original payment method (Stripe, PayPal, etc.)
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🔁 Exchange Options (Now Seamless with Our Portal)
Our upgraded portal now allows you to exchange your product instantly and easily:
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Variant Exchange
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Swap for a different size, color, or model of the same product
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Perfect for Apple/Samsung band sizing adjustments
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Product Exchange
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Exchange for a different item entirely (same price range)
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Ideal if you changed your mind and want something else
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You can complete the entire exchange process in just a few clicks — no emails, no waiting.
📦 Return Shipping Instructions
If your selected option requires a return, ship your item to:
Pinnacle Luxuries
P.O. Box 227
Liberty Corner, NJ 07938
United States
Once shipped, email your tracking number to:
📩 returns@pinnacleluxuries.com
📌 Subject Line: Approved Return Tracking Number
Customer Return Terms:
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Customer is responsible for return shipping
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Use a trackable shipping service and keep your receipt
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For items over $75, we recommend adding shipping insurance
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We are not responsible for lost or untracked returns
💳 Refund Details
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Refunds (when selected) are processed within 3–5 business days after the returned item is received and inspected
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Refunds are sent to your original payment method
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Items purchased using a discount code or promotion are eligible for store credit only
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If your card is no longer active, your bank will reroute the refund automatically
🎁 Gift Returns
If the item was marked as a gift and shipped to you directly:
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You’ll receive store credit for the value of your return
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If the gift was sent to the purchaser, the refund will go to their original payment method
❓ Need Help?
If you’ve already used the portal but still have questions:
📩 Email: returns@pinnacleluxuries.com
📌 Subject Line: Return or Exchange Question
We'll respond promptly with personalized assistance.
Thank you for choosing Pinnacle Luxuries. We're proud to stand behind every product and make sure you're fully satisfied — always.
—
Sophia Lane
Customer Experience Team
✨ Pinnacle Luxuries
Elevate Your Everyday.™