Return Policy

📦 Pinnacle Luxuries Return & Exchange Policy

Use Our Return Portal to Instantly Start a Return or Exchange
👉 https://www.pinnacleluxuries.com/a/service

Please do not email us to start a return or exchange. Our self-service portal gives you immediate access to all available options.
All you need is your 6-digit order number and the email address used at checkout.

✅ Return & Exchange Eligibility

We accept returns within 30 days of delivery for most items. To qualify:

Items must be unused, unworn, and in original condition
Returned in original packaging
Free from visible wear or alterations

❗ Final Sale, Clearance, or Discounted items are eligible for store credit only.
⚠️ Do not return any item without using the portal and receiving approval first.

🔄 Available Resolutions Through Our Return Portal

🧾 Return Options

Customers can choose from the following:

Keep the Item – Receive Full Store Credit
- No return required
- Get a store credit gift card for the full amount
- Fastest and most convenient resolution
Return the Item – Receive 15% Bonus Store Credit
- Ship the item back
- Get 100% of your purchase + 15% bonus as a store credit
- Ideal if you're planning to shop with us again
Return the Item – Refund to Original Payment Method
- Ship the item back
- 15% restocking fee applies (you receive 85% refund)
- Refund will be issued to your original payment method (Stripe, PayPal, etc.)

🔁 Exchange Options (Now Seamless with Our Portal)

Our upgraded portal now allows you to exchange your product instantly and easily:

Variant Exchange
- Swap for a different size, color, or model of the same product
- Perfect for Apple/Samsung band sizing adjustments
Product Exchange
- Exchange for a different item entirely (same price range)
- Ideal if you changed your mind and want something else

You can complete the entire exchange process in just a few clicks — no emails, no waiting.

📦 Return Shipping Instructions

If your selected option requires a return, ship your item to:

Pinnacle Luxuries
P.O. Box 227
Liberty Corner, NJ 07938
United States

Once shipped, email your tracking number to:
📩 returns@pinnacleluxuries.com
📌 Subject Line: Approved Return Tracking Number

Customer Return Terms:

Customer is responsible for return shipping
Use a trackable shipping service and keep your receipt
For items over $75, we recommend adding shipping insurance
We are not responsible for lost or untracked returns

💳 Refund Details

Refunds (when selected) are processed within 3–5 business days after the returned item is received and inspected
Refunds are sent to your original payment method
Items purchased using a discount code or promotion are eligible for store credit only
If your card is no longer active, your bank will reroute the refund automatically

🎁 Gift Returns

If the item was marked as a gift and shipped to you directly:

You’ll receive store credit for the value of your return
If the gift was sent to the purchaser, the refund will go to their original payment method

❓ Need Help?

If you’ve already used the portal but still have questions:
📩 Email: returns@pinnacleluxuries.com
📌 Subject Line: Return or Exchange Question

We'll respond promptly with personalized assistance.

Thank you for choosing Pinnacle Luxuries. We're proud to stand behind every product and make sure you're fully satisfied — always.

—
Sophia Lane
Customer Experience Team
✨ Pinnacle Luxuries
Elevate Your Everyday.™